Cancellation, Refunds, Appointments

Appointment Policy

The appointment you are booking represents time on our schedule reserved especially for you. We respect our clients’ time and ask that you do the same for our spa scheduling policies.

Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire service within the allotted time, tardiness of more than 10 minutes could result in rescheduling. Please call ahead if you are going to be even a few minutes late for your appointment so we can plan accordingly. Not calling ahead and showing up late will not result in an exception to this tardiness policy.

Allure Health & Med Spa reserves the right to refuse services.

Cancellation / No Show Policy

At Allure we have a 48-hour cancellation / no show policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the card on file:

All Injection/Medical/Consultation Appointments:

• 15 minutes- $50
• 30-60 minutes – $100
• >60 minutes – $150

All Skin Health / Esthetician Appointments:

• Skin consultations – $30
• All esthetician services – $50

 

If a client has 2 no shows or late cancellations, that client will no longer have access to online booking and will be required to prepay in full for all future services/consultations at the time of booking. The amount pre-paid for is non-refundable if the no show/cancellation policy is violated. If the appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at Allure.

We respect our Provider’s time as they are booked out weeks to months ahead and we have an ongoing waiting list. Last-minute cancellations do not allow us time to fill those gaps and represent a loss to our business and to other patients.

We appreciate your understanding of our appointment policies.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Credit Card / Check Policy

To book an appointment with Allure, a valid credit card on file is required. If you provide a card that is invalid, expired or intentionally falsified and we are unable to process any no show or cancellation fee per our policy, an additional $25 fee will be placed on your account and must be paid prior to future booking.

If you write a check to pay for services or products and that check bounces due to insufficient funds a $25 returned check fee will be assessed and must be paid prior to future booking.

Refund Policy

We do not offer refunds on any services rendered. Aesthetic, weight loss and hormone replacement results can vary from person to person and while we do our best to achieve the desired outcomes, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

RETAIL: We do not offer refunds on products purchased for any reason. Defective bottles/pumps may be exchanged within 14 days for the same product only.

No refund is available on gift certificates/gift cards.

Children & Pets Policy

Here at Allure, we LOVE babies, children and pets, however, to avoid any disruption or inconvenience we ask that you please make other arrangements for children and/or pets prior to your appointments. This ensures the safety of everyone in our healthcare facility, as well as a relaxing environment for all clients. If your animal is a registered service animal and wears a vest/collar designating it so, they will be permitted.

If you are unable to make prior arrangements for children or pets, you will need to reschedule your appointment. Children and/or pets are not allowed in the treatment rooms. Children and pets may NOT be left in the lobby of our clinic unattended by you and may not be watched by another adult in our clinic.

Thank you for your cooperation and consideration of all our staff and clients.